SHIPPING & DELIVERY

Where do you ship from?

Every piece begins its journey from my studio in Beijing, where I make, source, and pack each order by hand.

Where do you ship to?

I currently ship to the United States, Canada, Australia, and New Zealand. I'm working on expanding to more regions — if you'd like to be notified when I ship to your country, subscribe to The Letter at the bottom of any page.

How much does shipping cost?

Free shipping on orders over $60 USD. Under $60, a flat $6.99 fee applies. No hidden costs at checkout.

How long will it take to arrive?

Please allow 1–2 business days for me to prepare your order — each piece is wrapped by hand, and I take my time with it.

Once shipped, estimated delivery times are:

United States & Canada: 7–14 days

Australia & New Zealand: 7–14 days

Will I be able to track my order?

Yes. A tracking number arrives by email the moment your piece is on its way. You can follow it all the way to your door.


ABOUT THE PIECES

Is every piece one of a kind?

Yes. Every charm in The Renaissance Edit is handmade from vintage brass components — one of one, and never repeated. Every pendant in What She Held cradles a single natural stone, each with its own fire and shape — no two are ever alike. Every locket is unique to itself. When a piece sells, it does not come back.

What is your jewelry made of?

Most of our pieces are 18K gold-plated brass, silver-plated brass, or solid brass — you can find the exact material for each piece in its product description. The gemstones and crystals are all natural: opal, moonstone, aquamarine, agate, lapis, tiger eye, and more. Nothing synthetic. Nothing lab-grown.

Will I get the exact piece in the photo?

Yes. Every photograph in our shop is of the actual piece you will receive — never a stock image, never a "representative" version. What you see is what will arrive. If you'd like to see a piece in motion, our Instagram (@thecharacterarc996) has short video clips of many of them. And if you'd like more photos or details about a specific piece before ordering, just email or DM me — I'm always happy to send more.

CARE

How should I care for my piece?

The care is simple, and the same for every piece in the shop, regardless of metal:

  • Keep it dry. No showers, no swimming, no washing dishes. Water is the enemy of both plated metals and natural stone.
  • Avoid oils, perfumes, and lotions. Apply your skincare and fragrance first, wait for it to absorb, then put on your piece.

Store it soft. In a pouch or a lined box, away from harder jewelry that could scratch it.

My opal looks dimmer than it did in the photos. Is something wrong?

Almost certainly not. Natural opal reveals its fire most brightly in direct daylight or under strong light — in dim rooms it grows quiet, keeping its colours to itself until the light returns. If your opal ever looks cloudy after accidental water contact, let it air-dry slowly on a soft cloth. The fire will come back.




GIFTING

Are your pieces good for giving as gifts?

Very much so — many of my pieces travel this way. Each order is wrapped in tissue and packaged with real care. Unwrapping is meant to feel like a small ceremony.

Will the price be visible in the package?

No. There is no invoice, receipt, or price inside the package. The order confirmation is sent only to your email.



Can I include a handwritten note?

Not yet — but I'm working on this. As the shop grows, more gifting services will come. In the meantime, if there's something specific you'd like me to include or leave out, just reply to your order confirmation email and I'll do my best.